Terms of service

1. Who you are contracting with

The site and the services are provided by Logfile Studio LLC, Limited Liability Company (LLC), registered in Wyoming, United States under number 2026-002068764, trading as LOGFILE STUDIO, operating from Guechaine, Houmet Souk, Djerba 4195, Tunisia. In these terms "we" and "us" mean that company, and "you" means the business that uses the site or buys services.

We sell to businesses. Our services are not offered to consumers acting outside a trade or profession, and quotes are addressed to a company or a registered professional.

2. Using this website

You may read the site, use the chat, request an analysis and contact us. You may not attempt to break the site, extract data at scale, resell its content, use it to build a competing directory, or misuse the AI assistant to generate unlawful content or to extract our instructions. We rate limit requests and may block an address that abuses the service.

The chat assistant is software. Its answers are informative, not contractual. Nothing it says creates an offer, a price commitment or a booking. Only a written quote signed by both sides does that.

3. How an engagement starts

Every project starts with a written quote, in French a devis. It sets out the scope, the deliverables, the price, the currency and the schedule. Unless it says otherwise a quote is valid for 30 days.

The contract is formed when you accept the quote in writing, by signature, by email confirmation, or by paying the deposit. If the quote and these terms disagree, the quote wins. If a separate signed contract exists, that contract wins over both.

4. Prices and payment

• Projects: 50% on acceptance of the quote, 50% on delivery or go live, unless the quote sets a different schedule.
• Monthly services such as management, hosting supervision, content or reporting: billed monthly in advance.
• Currency: as stated on the quote. Bank charges and currency conversion costs are yours.
• Taxes: prices are exclusive of tax. We are not registered for VAT and do not charge it. Any tax due in your own country is yours to declare and pay.
• Late payment: invoices are due within 15 days of issue unless the quote says otherwise. After 15 days late we may suspend work and, where the law allows, apply interest at 1% per month on the outstanding amount.

5. Costs that are not ours to carry

Hosting, domain names, third party licences, advertising budgets, paid APIs, photography and stock assets are not included in our fees. You pay them directly, at real cost, in your own accounts and your own name. We set them up, we operate them, we never mark them up. Where we advance such a cost with your written agreement, we rebill it at cost.

6. What we need from you

Projects run on your input: content, images, access to your domain, booking engine or social accounts, and decisions. You agree to name one person who can approve work, to answer within five business days, and to hold the rights to whatever you send us.

If the project stalls on your side for more than 60 days, we may invoice the work completed so far and reschedule the remainder against our current availability.

7. Scope, revisions and changes

The quote defines the scope. Each deliverable includes two rounds of revisionson the agreed direction unless the quote says otherwise. Work that falls outside the scope, including a change of direction after approval, new pages, new languages or new features, is quoted separately before it starts. We never do extra work silently and bill you for it later.

8. Delivery and acceptance

We deliver against the schedule in the quote. Dates depend on your feedback arriving on time. Once a deliverable is submitted you have seven business days to accept it or to send a single consolidated list of corrections. Without an answer in that window, and after one reminder, the deliverable is treated as accepted so the project can move on and be invoiced.

9. Intellectual property

• Your deliverables are yours once the project is paid in full: the final design, the site content, your brand assets and the custom code written for you.
• Our toolkit stays ours. The frameworks, components, product code, templates and methods we reuse across clients remain our property. You get a perpetual, worldwide, non exclusive licence to use them as part of your deliverable, but not to resell, sublicense or redistribute them on their own.
• Products such as our concierge, booking and reporting systems are licensed for the duration of the subscription, not sold.
• Third party assets such as fonts, photography and plugins keep their own licences, which pass to you as they are.
• Portfolio. We may show the work publicly, name you as a client and publish screenshots and results, unless you tell us in writing not to. Confidential figures are published only with your explicit agreement.

10. Confidentiality

Each side keeps the other's non public information confidential and uses it only for the project. This survives the end of the contract by three years. It does not cover information that is already public, that you receive lawfully from someone else, or that a court or regulator requires us to disclose.

11. Data protection

Where we handle personal data on your behalf inside a system we build or operate for you, we act as your processor and you remain the controller. We process it only on your instructions, keep it isolated from every other client, and return or delete it when the contract ends. Our own handling of your data is described in the privacy policy.

12. What we do not promise

We are good at this and we still cannot promise outcomes that depend on third parties. In particular we do not guarantee a position in Google results, a mention by an AI assistant, a volume of bookings, a conversion rate or a revenue figure. Where a proposal shows figures from past work or a projection, it is an illustration, not a commitment.

AI features generate text automatically. They can be wrong. Where a system answers your guests on your behalf, you remain responsible for supervising it, and we give you the controls to do so.

13. Warranty

We warrant that the work is performed with professional care and matches the quote. For 30 days after delivery we fix bugs in what we built at no charge. That warranty does not cover changes made by you or another provider, failures of third party services, hosting outages, or new requests dressed as bugs. Beyond that period, corrective work falls under a maintenance contract or is quoted.

14. Limitation of liability

Nothing here excludes liability for fraud, wilful misconduct, or anything the law does not allow us to exclude. Subject to that, our total liability arising from an engagement is limited to the amount you paid us for that engagement in the twelve months before the claim, and we are not liable for indirect or consequential loss, lost profit, lost bookings, lost data beyond our backup obligation, or reputational harm.

15. Suspension and termination

Either side may end a project by written notice if the other is in material breach and has not fixed it within 15 days of being told. Monthly services can be cancelled with 30 days written notice effective at the end of the paid month. We may suspend services for non payment after notice. On termination you pay for the work completed and we hand over what has been paid for. See the refunds and cancellation policy for what is refundable.

16. Force majeure

Neither side is liable for delay caused by events outside its reasonable control, including network or hosting failures at a provider, government action, natural disaster or war. Obligations resume when the event ends.

17. Governing law and disputes

These terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law rules. Before going to court, both sides agree to try to settle the matter in good faith within 30 days of a written notice describing it. Failing that, the courts of Wyoming have jurisdiction, unless a mandatory rule in your own country gives your local courts jurisdiction anyway.

18. General

If a clause is unenforceable, the rest still stands. Not enforcing a right once does not waive it. You may not transfer the contract without our written agreement. We may update these terms for new engagements; the version in force is the one published on the day your quote is accepted, and this page keeps its date of last update at the top.

19. Contact

Questions about these terms: legal@logfile.studio, or WhatsApp +216 28 235 522.